In this post I would like to give you a personal view of how to go about ordering your wrought iron product from us. As an online company we take pride in having all our customers go through an easy process when they order our products. Since we are a wrought iron company, we give our best efforts for every order to go through as smooth as possible. I've put together in this blog the steps that our customers go through as they invest in our product. If you are thinking of buying from us, this is would be a great way to learn more about the process.
Let's say one of our customers need a Standard Railing. They up falling in love with the Knuckle Railing for their front porch.
Step1. Find the railing you want/need (our prices are listed on the website)
Step2. If you know the exact measurements just call us and order the product.
If you do not know exactly how to go about getting the exact fit for your home, call or email us with your wrought measurements, or email/send us a picture of where you want to put the railing. It could be a picture of your window for the balcony, or your front porch or steps, etc.
In the email include: What type of railing (knuckle, standard..etc.) what color and the state we are going to send it to.
Customer Measuring his entrance.
Customer taking picture with phone or cameraStep3. One of our employees will answer your email or call you back with a price quote, or if they need more information they will ask first. We will send you an formal estimate if you would like to. If not you can order right there and then.
Step4. Your payment is received. We take: check by phone, all major credit cards, PayPal and we even have financing! As soon as we get the payment we will start manufacturing your product.
Step5. Depending on the job, sometimes we will formulate shop drawings for final approving. Our drafter will make the shop drawings, custom for your product to your email and as soon as you approve we will begin fabricating.
Here is a sample shop drawing:
Step6. Fabrication takes about 3-4weeks, once it is completed we ship through FedEx. You will receive a tracking number through your email. You can track your package immediately after. Not only will you have the tracking number, but FedEx will call you as soon as it arrives to your home town, to schedule for a delivery, or for a pick up (depending on what service you chose as delivery).
Step7. Enjoy your product!!!
All hardware is included in the package, and if you have more than one section to your project, they will come labeled according to the shop drawings provided.
Thanks for reading! Have a blessed day!
